FAQs

SHIPPING & DELIVERY

Where do you ship to?

Worldwide! 

When will my item be shipped?

In-stock items will be dispatched within 5 business days. Pre-order dispatch times are in the individual product descriptions. If you purchase a 'Buy it Now' item with a 'Pre-Order' item your entire order will be shipped together when all items are ready.

How long will shipping take once dispatched?

These are some of the estimated shipping times provided by the carrier - Auspost, however please understand that weather, pandemics, and public holidays can cause postal delays, so please order with plenty of time before deadlines.

Australia: 1-6 business days, depending on your postcode
New Zealand: 7-12 business days
United Kingdom: 10-15 business days
United States: 10-15 business days
Canada: 15-25 business days

EXCHANGES & RETURNS

The size isn't right, or I've just changed my mind. What can I do?

It's important that you LOVE your products, so if you're considering exchanging or returning, we're happy to do so if the item is in it's original, unused condition. If the size isn't right, we're more than happy to re-make and exchange for the correct size.

You'll need to email hello@togladyloot.com to request a return or exchange, and have the item on it's way back to us within 10 days of receiving it. Unless it's deemed that the item is faulty, return and re-posting costs will be at the customers expense.

Oh no, there's a problem with my goodies. Now what?

We stand by the quality of our beautiful products, and don't expect to hear from you. But if there's a problem, please reach out to us at hello@togladyloot.com with your concern and we'll do our best to resolve the issue.